Find helpful resources and clear answers to the questions we hear most often. If you couldn't find what you are looking for, don't hesitate to Contact Us
Shipping
How much is shipping within the U.S.?
Shipping for most U.S. orders is charged based on order value within the continental United States.
- Orders from $0 to $499.99: $14.95
- Orders from $500 to $1,999.99: $19.95
- Orders from $2,000 to $4,999.99: $29.95
- Orders of $5,000 and above: quoted separately
Heavy, oversized, high-value, or special-handling orders may require additional shipping charges. If that applies, we will contact you before shipment.
Do you offer expedited shipping?
Yes. Our default shipping method is USPS Priority Mail. If you need your order sooner, additional expedited shipping options may be available at checkout for qualifying U.S. orders.
To qualify for same-day shipment, expedited orders must be placed by 1:00 PM Pacific Time. Orders placed after this time will ship on the next business day.
Please note that expedited shipping charges are nonrefundable.
Do you ship internationally?
The URF U.S. store ships to addresses within the United States only.
For orders shipping outside the U.S., please place your order through our Canadian store at www.urfinc.com. If you need assistance with an international order, please contact our customer service team at sales@urf-us.com.
What carrier do you use?
Our default shipping method is USPS Priority Mail. Shipping options and rates for eligible orders are shown at checkout.
If you would prefer to ship using a different carrier, such as FedEx or UPS, please reach out to our sales team before placing your order.
How are high-value orders shipped?
For higher-value orders, we may require signature confirmation and additional shipping insurance. Orders requiring special handling may be quoted separately.
Do you ship partial orders if some items are unavailable?
Yes. If an order must be shipped in multiple parts after it has been placed, URF will be responsible for any additional shipping charges incurred as a result of the partial shipment.
If we are aware before order placement that an order will require partial shipment, we will notify the customer in advance.
Orders
When will my order ship?
In-stock items typically ship within 1 business day, excluding weekends and U.S. federal holidays.
Orders placed before 1:00 PM Pacific Time will qualify for same-day shipment.
For high-volume or custom orders, we will confirm the lead time before the order is processed and notify you again once the order ships.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. You can also log into your account to view your order status.
What should I do if my order hasn’t arrived?
If your tracking has not updated or your package appears delayed, please contact us and we will help investigate with the carrier.
Can I change or cancel my order after placing it?
If your order has not yet shipped, we will do our best to accommodate changes or cancellations. Please contact us as soon as possible.
Once an order has shipped, it can no longer be changed or canceled.
Inventory & Pricing
What is your product lead time?
Products listed as in stock and available for purchase are typically ready to ship from our warehouse within 1 business day.
If you are interested in a custom order or a product that is not currently listed on our website, please contact us and we will be happy to provide an estimated lead time.
Do you offer discounts for large orders?
Yes. For volume pricing or recurring orders, contact our sales team for a custom quote.
Custom & Special Orders
Can I request a custom solution or connector configuration?
Yes. We support a wide range of custom assemblies and connector configurations. Please contact our team with your requirements, and we will review feasibility and provide an estimated lead time if applicable.
Do you accept purchase orders?
Yes. If your school, lab, company, or facility requires purchase order procedures or specific supporting information, please contact our sales team and we will do our best to assist with the process.
Is there a minimum order quantity or minimum order value?
No. We do not currently require a minimum order quantity or minimum order value for standard catalog products.
What happens if an item is out of stock after I place my order?
Our inventory is updated in real time to reflect current stock availability. If an item becomes unavailable after your order is placed, we will notify you promptly and provide the available next steps and options.
Products & Support
How do I find the right product for my needs?
You can browse our products by category, specification filters, or part number. If you are unsure which product is right for your application, please contact us and we will help you identify a suitable solution.
Where can I find detailed product specifications or datasheets?
Each product page includes technical specifications and, where available, downloadable datasheets. If you need additional information that is not listed, please contact our sales team.
Do you offer samples or demo units?
We do not offer samples or demo units at this time.
What should I do if a product isn’t performing as expected?
Please contact us right away at support@urf-us.com. We will help troubleshoot the issue and, if necessary, assist with a return or replacement in accordance with our policy.
Payment & Billing
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, as well as wire transfers. For large or custom orders, please contact us directly to discuss payment options.
Do you offer NET payment terms?
Our standard payment terms require payment in full at the time of order. If you would like to request NET payment terms, please contact us at sales@urf-us.com to discuss available options.
Can I pay by wire transfer?
Yes. We accept wire transfers. Please reach out to our sales team for payment instructions.
What currency will I be charged in?
All prices and payments on urf-us.com are in U.S. dollars (USD).
Can I update my payment method after ordering?
If your order has not yet shipped, we may be able to update your payment method. Please contact us as soon as possible at sales@urf-us.com.
Tax & Duties
Do you charge sales tax?
Sales tax is applied to orders shipped to applicable U.S. states in accordance with local laws and regulations. If sales tax applies to your order, it will be calculated and displayed at checkout.
Who is responsible for duties and import taxes on international orders?
At this time, urf-us.com only ships within the United States.
If you would like to place an order for delivery outside the U.S., please place your order directly through urfinc.com, our Canadian store. You may also contact our customer service team at sales@urf-us.com for assistance.
The customer is responsible for any applicable duties, import taxes, customs fees, or other charges associated with international shipments.
Can I place a tax-exempt order?
Yes. If you are a reseller or tax-exempt organization, please contact us at sales@urf-us.com before placing your order and provide a valid resale certificate or tax-exemption certificate. We will review your documentation and process your order accordingly.
Returns & Exchanges
What is your return policy?
All returns require prior authorization and a valid RMA number.
Claims for defective or incorrect items must be submitted within 7 days of delivery. Customer-initiated returns, such as ordering the wrong item, must be requested within 30 days of receipt. To be eligible for return, items must be unused, in their original packaging, and include all accessories.
If the return is due to our error, we will cover return shipping costs. Otherwise, the customer is responsible for all return shipping charges.
Please note that shipping damage must be reported directly to the carrier. For full details, please see our Return Policy.
How do I request a return?
Please contact us at support@urf-us.com with your order number and reason for return. If your return is eligible, we will provide return instructions and an RMA number.
Do I need an RMA (Return Merchandise Authorization) number to return a product?
Yes. All returns must be authorized in advance and include a valid RMA number. Returns sent without prior authorization may not be accepted.
What if I receive a damaged or incorrect item?
If you receive an incorrect item or believe your item is defective, please contact us within 7 days of delivery at support@urf-us.com.
If your shipment arrives damaged in transit, please report the issue directly to the carrier and contact us as soon as possible so we can assist.
Warranty
What is your warranty policy?
We provide a standard 12-month limited warranty from the date of delivery to the original purchaser for products manufactured and/or branded by URF, covering defects in materials and workmanship under normal use.
Please note that cable assemblies are excluded from this warranty unless otherwise expressly stated by URF. This limited warranty also does not apply to third-party products not manufactured or branded by URF.
Please refer to our Terms of Service for full warranty details.
Account & Website
Do I need an account to place an order?
No. You can place an order as a guest. Creating an account allows you to save your information, view past orders, and make future purchases more easily.
How do I create or edit my account?
You can create an account or update your account information at any time through the account section of our website.
How do I view my order history or reorder a product?
Log into your account to view your previous orders. To reorder a product, simply add the item to your cart again.
Is your website secure?
Yes. Our website is hosted on Shopify and uses industry-standard SSL encryption and secure payment processing to help protect your information.
