Shipping policy

Shipping Policy

Thank you for shopping with URF US. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are processed from Monday through Saturday, excluding applicable holidays. Most in-stock items ship within 1 business day. Orders involving custom, special-order, or non-stocked items may require additional processing or lead time. which will be communicated in the applicable quote, order confirmation, or product-specific communication where possible.

Shipping Rates & Carrier

We currently ship via USPS or UPS based on order weight as follow:

Package under 1 kg at $12 flat rate
Package 1.0001 kg to 3 kg at $20 flat rate
Package 3.0001 kg to 5 kg at $30 flat rate
Package 5.0001 kg to 8 kg at $40 flat rate
If your order exceeds 8 kg, our checkout system will flag it automatically. Please contact us directly to arrange shipping for these orders.

Fragile items such as Antennas will be shipped at a flat rate of $60.

Expedited shipping, special handling, buyer-requested routing, or other non-standard shipping arrangements can be requested prior to order placement. Please contact us at sales@urf-us.com.

Estimated Delivery Times

Estimated delivery time is typically 2–4 business days for orders within the continental United States. This is provided for convenience only and is not guaranteed. Actual delivery times may vary due to carrier delays, weather, remote destinations, or other circumstances outside our reasonable control.

Shipping Destinations

This website ships only to addresses within the United States. We are not able to fulfill orders to Canada or other international destinations through this website at this time. If you are located in Canada or other international destinations, please visit our Canadian site, urfinc.com, operated by URF Inc.

Tracking

Tracking information will be provided once order ships.

Partial Shipments

If necessary, URF US may ship orders in multiple shipments. Where possible, customers will be notified if an order will be fulfilled in separate shipments.

Shipping Delays

URF US is not responsible for delays caused by carriers, customs clearance, incorrect or incomplete shipping information, weather, labor disruptions, force majeure events, or other circumstances beyond our reasonable control.

If a shipment is delayed, refused, returned, or undeliverable due to incorrect shipping details or recipient unavailability, additional shipping, storage, or redelivery charges may apply.

Damaged, Lost, or Incorrect Shipments

Please inspect your shipment promptly upon delivery. If your order arrives damaged, incomplete, or incorrect, or if there is another delivery issue, please contact support@urf-us.com as soon as possible with your order number and a description of the issue.

If visible shipping damage has occurred, please retain all original packaging and supporting documentation, and report the issue to both the carrier and URF US.

Contact Us

If you have any questions about shipping, delivery, or order status, please contact:

URF Solution Inc. ("URF US")
Sales Email: sales@urf-us.com
Support Email: support@urf-us.com
Address: 10 Goddard, Irvine CA 92618, USA