Products we manufacture or brand are backed by a 12-month limited warranty against defects in materials and workmanship. This page covers what's included, what isn't, and how to file a claim.
What's Covered
URF warrants that products we manufacture and/or brand will be free from defects in materials and workmanship under normal use. This applies to RF and microwave components such as adapters, terminations, attenuators, power dividers, couplers, and antennas that carry the URF brand.
Warranty Period
Coverage runs for 12 months from the date of delivery to the original purchaser. Any product we repair or replace under this warranty is itself covered for the remainder of the original 12-month period, or 12 months from the date of the repair or replacement, whichever is longer.
What's Not Covered
This warranty does not cover damage or failure resulting from:
- improper use, handling, storage, installation, or maintenance;
- unauthorized modification, repair, or alteration;
- use with incompatible equipment or outside the product's rated specifications;
- normal wear and tear, or damage from accident, misuse, or neglect; and
- shipping or transit damage, which is handled separately, see our Return and Refund Policy for the shipping-damage claims process.
Cable Assemblies
Cable assemblies, including flexible and high-frequency test cables, are excluded from this 12-month warranty. If a cable assembly you receive doesn't match what was ordered or specified, that's treated as a nonconformity claim rather than a warranty claim, and must be reported within 30 days of delivery.
How to File a Claim
To start a warranty claim:
- Contact us within 7 days of discovering the issue, at any point during the 12-month warranty period, with your order number and a description of the problem.
- We'll issue a Return Merchandise Authorization (RMA) number and return instructions. Please don't ship anything back before receiving an RMA.
- We'll evaluate the returned product once we receive it.
If we evaluate a returned product and can't confirm the reported defect, a flat $30 USD evaluation fee plus return shipping applies before the product is sent back. This fee doesn't apply if the claim is confirmed valid.
How We Resolve Claims
If we confirm a product is defective and covered by this warranty, we will, at our discretion, repair it, replace it with the same or an equivalent product, or refund the purchase price. There's no restocking fee for valid warranty claims, and we cover the cost of return shipping and of shipping back the repaired or replacement product.
Contact Us
Questions about a specific product's warranty, or ready to file a claim? Contact us at support@urf-us.com with your order number, and we'll take it from there. For the full return and refund process, including non-warranty returns and shipping damage, see our Returns and Refund Policy.